Legal

Refund Policy

Last updated: August 29, 2026

1. Overview

At ViomX, we strive to provide high-quality AI automation services. This Refund Policy outlines the circumstances under which refunds may be issued and the process for requesting a refund.

2. Free Trial Period

We offer a 14-day free trial for new customers to evaluate our services:

No credit card required to start the trial
Full access to all features during the trial period
Cancel anytime during the trial with no charges
Automatic conversion to paid plan after trial unless cancelled

3. Money-Back Guarantee

30-Day Money-Back Guarantee

We offer a 30-day money-back guarantee for first-time customers on monthly and annual plans:

Request a full refund within 30 days of your first payment
No questions asked for first-time customers
Refunds processed within 5-10 business days
Available once per customer/organization

Eligibility Requirements

To be eligible for the 30-day money-back guarantee:

You must be a first-time paying customer
Request must be made within 30 days of initial payment
Applies to new subscriptions, not renewals or upgrades
Does not apply to add-on services or custom enterprise plans (separate terms apply)

4. Subscription Refund Policy

Monthly Subscriptions

Refunds available within 30 days of first payment (money-back guarantee)
No refunds for subsequent monthly billing cycles
Cancel anytime to prevent future charges
No partial refunds for unused days in the billing period

Annual Subscriptions

30-day money-back guarantee applies to annual subscriptions
After 30 days, refunds may be issued on a pro-rata basis for unused months in exceptional circumstances
Minimum charge of 3 months applies for early cancellation after 30 days
Annual plan discounts are forfeited for pro-rata refunds

Enterprise Plans

Custom enterprise plans have specific refund terms outlined in the contract. Generally:

Refund terms negotiated on a case-by-case basis
May include service level agreement (SLA) credits
Subject to minimum commitment periods
Contact your account manager for details

5. Non-Refundable Items

The following are non-refundable:

Setup fees and onboarding charges
Custom development work
Third-party integration costs
Training and consulting services
Usage-based charges (API calls, SMS, WhatsApp messages)
Subscription renewals (after the first 30 days of initial signup)
Refunds already issued (no double refunds)

6. Exceptional Circumstances

We may issue refunds outside the standard policy in exceptional circumstances:

Service Outages: Extended downtime beyond SLA commitments
Billing Errors: Incorrect charges or duplicate payments
Feature Unavailability: Advertised features not delivered as promised
Force Majeure: Circumstances beyond our control preventing service delivery

Each case is reviewed individually by our support team and senior management.

7. How to Request a Refund

Refund Request Process

Email our support team at info@viomx.in
Include your account email, invoice number, and reason for refund
Our team will review your request within 2 business days
If approved, refund will be processed within 5-10 business days
You will receive confirmation via email once processed

Required Information

When requesting a refund, please provide:

Full name and account email address
Invoice number or transaction ID
Date of payment
Reason for refund request
Any relevant screenshots or documentation

8. Refund Processing

Processing Time

Approval decision: 1-2 business days
Refund processing: 5-10 business days
Bank/credit card posting: 5-7 additional business days (varies by institution)
Total timeframe: Up to 3 weeks from request to account credit

Refund Method

Refunds are issued using the original payment method:

Credit card refunds returned to the original card
Bank transfers refunded to the source account
Alternative methods available for exceptional cases

9. Cancellation vs. Refund

Cancellation

Cancelling your subscription:

Stops future billing but does not trigger a refund
You retain access until the end of the current billing period
Can be done anytime through your account settings
No fees for cancellation

Refund

Requesting a refund:

Requires formal request through info@viomx.in
Subject to eligibility criteria outlined in this policy
May result in immediate service termination
Requires approval from our team

10. Chargebacks

We strongly discourage chargebacks and encourage you to contact us first:

Chargebacks may result in immediate account suspension
Additional fees may be charged for chargeback processing
We will provide all transaction documentation to your bank
Successful chargebacks may prevent future service use

Please contact info@viomx.in before initiating a chargeback. We are committed to resolving billing disputes fairly and quickly.

11. Subscription Downgrades

If you downgrade your subscription:

Changes take effect at the next billing cycle
No refunds for the difference in plan pricing
You retain access to higher-tier features until the end of the current period
Data within higher-tier limits is preserved when possible

12. Promotional and Discount Refunds

Refunds are based on the actual amount paid, not the original price
Promotional discounts cannot be reinstated after a refund
Gift card and credit refunds follow the same policy
Special promotion terms may include specific refund provisions

13. Partner and Reseller Purchases

If you purchased ViomX through a partner or reseller:

Refund requests must be directed to the partner/reseller
Partner refund policies may differ from this policy
ViomX cannot process direct refunds for partner sales
Contact your partner for their specific refund terms

14. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will:

Be posted on this page with an updated “Last updated” date
Not affect refund requests made before the change
Take effect immediately for new purchases
Be communicated via email for material changes

For refund requests or questions about this policy, email us at info@viomx.in. We are based in Mumbai, India. Our support team is available Monday–Friday, 9:00 AM–6:00 PM IST.